If you have any questions, please read the following FAQs or do not hesitate to contact us.
Q. When will the Fukuoka Bike Tour be held?
Please see the Fukuoka Bike Tour’s schedule calendar.
If you want to request other day and time, please let us know.
Q. Do I need to make a reservation beforehand?
Advance reservation is required for the bike tour.
We are very glad if you make a reservation by booking form by 3:00 pm (Japan Time) on the day before.
Q. Can I leave my luggage at your office during the bike tour?
Yes, you can leave your luggage at our office during the bike tour.
If it is such big luggage as suitcase, please let us know in advance. You can leave it at our other room because our office is on the 4th floor and the office building with no elevator.
Q. What kind of bicycles do you have for the bike tour?
Our bikes are 24 or 21 speed cross bike (hybrid bike) suitable for height between 145 cm (4’9″) and 190 cm (6’3″).
21 speed cross bike (hybrid bike) suitable for height between 145 cm (4’9″) and 165 cm (5’5″).
21 speed cross bike (hybrid bike) suitable for height between 155 cm (5’1″) and 175 cm (5’9″).
24 speed cross bike (hybrid bike) suitable for height between 165 cm (5’5″) and 175 cm (5’9″).
24 speed cross bike (hybrid bike) suitable for height between 170 cm (5’7″) and 190 cm (6’3″).
24 speed cross bike (hybrid bike) suitable for height between 175 cm (5’9″) and 185 cm (6’1″).
All our cross bikes are with no baskets. So please bring a knapsack or alike if you need.
Q. Are the courses of the bike tour difficult?
Our bike tour courses are mostly flat except a special course. We will pedal slowly and take a rest on the bike tour.
However if we judge that it is difficult for customers to ride a bicycle on our tour, the customers might not be able to attend the bike tour.
Q. Can I rent a bike without attending the bike tour?
We are afraid that we don’t have any bikes for rental service.
Q. What should I wear on the bike tour?
We recommend comfortable outfit good for exercise. Also it is important to wear sporty shoes. Please do not wear sandals or alike.
Q. What is included in the price of the bike tour?
The price includes; Rental bike, English speaking guide, Lunch (Hakata ramen noodle (pork bone broth ramen) or other food), helmet, a bottle of mineral water and tax.
If you have special food restrictions due to religion and so on, please let us know.
Q. How can I pay for the bike tour?
Please pay the fee by Japanese Yen cash at the beginning on the tour day.
If you pay by credit cards, handling charge will be charged separately.
Q. In case of rain or bad weather, do you cancel the bike tour?
If the chance of rain forecast of the previous day is more than 50% or the weather forecast at the morning of the tour day says it will rain, the tour may be cancelled.
In case that the tour is canceled, we will inform you by email or on the phone (or through your hotel) by 7:00 pm of the previous day or by around 7:30 am in the morning of the tour day.
Q. What is your cancellation policy like?
(1) Cancellation must be notified by the day before the tour date by email.
(2) If you cancel the tour after 11:59 pm Japan Time on the day before the reservation day or if you don’t show up at all, you could be charged up to 100% of the total amount of the price.
(3) Your notice of cancellation must be emailed in writing to be effective and you will receive the acceptance by email from us.
(4) If you are late for the meeting time, please be sure to inform us in advance by email or on the phone.
Q. I will visit Fukuoka on a cruise. How do we get from the cruise ship terminal to the meeting place of the Fukuoka Bike Tour?
Please see the page for customers who come to Fukuoka by the cruise ships.
To the customers by cruise ship: